Draft for review. Prepared for Dr. Indu’s Medicare. Registered/return address, support phone and grievance-officer details are awaiting confirmation. Proposed operational timings require merchant approval.
Dr. Indu’s Medicare uses personal information to operate the Dr. Indu’s store, fulfil orders, respond to enquiries and protect customers and the business. This policy explains our proposed store practices and how to contact us about privacy.
Information we collect
Depending on your interactions, we receive your name, email, phone number, delivery and billing addresses, order details, payment status and reference, and messages you choose to send. The store and its service providers may also receive device, browser, IP address and usage information needed to operate and secure the service. Avoid sending unnecessary medical details or sensitive documents through an enquiry.
How information is used
We use information to process and deliver purchases, provide order updates and support, arrange returns and refunds, maintain required records, prevent fraud and improve the store. Promotional messages should be sent only under an appropriate permission or other lawful basis, with an available way to stop them.
Service providers
Shopify hosts this store. Information may be shared with service providers involved in hosting, payment processing, fulfilment, delivery, communications and professional administration, to the extent needed for their work. We may also disclose information where legally required or necessary to protect rights and investigate misuse. Providers may process data in other countries subject to applicable safeguards. Shopify also explains its own practices in its Privacy Policy.
Payments and security
Payment information is handled through the checkout and payment services offered to you. Never send us a password, OTP, UPI PIN or full card security details by email or message. We use reasonable safeguards, but no online service can promise absolute security.
Cookies and choices
Cookies and similar technologies support shopping sessions, cart functions, preferences and security. Where optional analytics or advertising tools are enabled, additional data may be processed as disclosed when those tools are offered. You can manage cookies in your browser and use any privacy controls provided by the store or platform. Blocking essential cookies may affect shopping functions.
Retention and privacy requests
We retain information for the purposes described here, including legal record-keeping, disputes and fraud prevention, and remove or anonymise it when no longer needed. Contact us to request access, correction or deletion, withdraw a consent, stop marketing or raise a privacy concern. We may verify your identity and explain any lawful reason that prevents a request from being fully completed.
Children and updates
The store is intended for purchases by adults. If you believe a child has provided personal data without appropriate authorisation, contact us so we can review it. If our practices change, we will update this policy and provide additional notice where required.
Contact
Dr. Indu’s Medicare · Dr. Indu’s
Email: info@drindus.in
Business details
Dr. Indu’s Medicare
Registered address pending confirmation
Support: Phone pending confirmation
Grievance contact: Pending confirmation
info@drindus.in
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